Shipping policy
MASON SKOT HILL
Thank you for shopping with MASON SKOT HILL. Focusing on trendy and durable bag collections, our brand offers reliable cross-border shipping services for global customers. We adhere to standardized order handling and rigorous packaging protocols to ensure every bag item is accurately dispatched, well-protected during transit, and delivered in flawless condition within a standard logistics period.
1. Order Processing Time
We process all confirmed customer orders within 1-3 business days after order validation, excluding weekends and local public holidays. During peak sales seasons and promotional campaigns with heavy order volumes, standard processing timelines may be slightly extended. We will send prompt email notifications to customers to inform them of any notable shipping delays.
2. Shipping Rates and Delivery Estimates
Shipping fees for all individual orders will be automatically calculated and clearly displayed on the checkout page prior to payment finalization, ensuring full cost transparency for every transaction.
Estimated delivery times:
Standard Shipping: 16 business days
All stated delivery durations are approximate reference values. Actual parcel arrival time may fluctuate due to logistics carrier backlogs, customs clearance procedures, inclement weather, regional logistics restrictions and holiday schedule adjustments.
3. Shipment Confirmation and Order Tracking
Once your bag order is fully packed and dispatched from our warehouse, you will receive an official shipment confirmation email equipped with exclusive tracking details and parcel inquiry access.
Tracking records and real-time shipment status will typically activate and become available for online checking within 24-48 hours after the logistics carrier completes parcel pickup.
4. Incorrect Address Disclaimer
Customers are required to double-check and confirm the accuracy and completeness of recipient shipping details during checkout to prevent delivery failures and parcel returns.
MASON SKOT HILL assumes no liability for misdelivered, undeliverable or returned parcels caused by incorrect or incomplete address information provided by customers. Any packages returned due to address errors will incur additional reshipping charges, which shall be fully borne by the customer.
5. Lost or Damaged Packages
If your parcel is lost during cross-border transportation, please contact our customer support team within 7 days of your expected delivery date to initiate an official logistics investigation.
If your bag products arrive with structural damage, surface flaws or torn packaging upon receipt, please reach out to our service team within 48 hours after delivery. You must provide clear photos of damaged goods and original packaging for verification. Our team will assess the case professionally and resolve the after-sales issue in a timely manner.
6. Product Care Guidelines and International Shipping Terms
Each bag product comes with dedicated care and usage instructions. Customers should follow official guidelines for daily use, cleaning and storage. MASON SKOT HILL is not responsible for product damage, deformation or wear caused by improper maintenance, unauthorized modification or personal misuse of items.
All international shipments may be subject to import duties, customs taxes and clearance fees in accordance with local policies of the destination country. All additional charges are the sole responsibility of the customer and are not included in product prices or standard shipping costs.
7. Contact Information
If you have any questions or inquiries regarding this Shipping Policy and your order logistics status, please feel free to contact us via the official details below:
Trade Name: MASON SKOT HILL
Phone number: (028) 3723-896
Email: support@robingarment.shop
Physical address: 154 Pukeuri Lane, Hillsborough, Canterbury, Christchurch 8022, New Zealand